At Maverick Distribution, we want your beverage order to arrive correctly and in good condition. This policy explains how to report order issues, request an eligible return, and receive an approved refund.
Check Your Delivery
Please inspect your order when it arrives. Check the products, case quantities, and packaging against your order details.
If you notice damaged bottles or cans, leaking products, missing cases, or incorrect items, notify our delivery team where possible and email us promptly. For an issue discovered after delivery, contact us as soon as you identify it.
Include your order or invoice number, the affected products and quantities, and photographs where helpful. Do not consume or resell products you believe may be unsafe.
Requesting a Return
You have 30 days from receiving your order to request a return of eligible products.
For a return unrelated to damage, defects, or an order error, products must be:
- Unopened and unused.
- In their original packaging, with seals and labels intact.
- In the same condition as received.
- Accompanied by an invoice, receipt, or other proof of purchase.
Please contact us before returning any products. Requesting a return does not automatically mean it has been approved.
The unopened-product requirements do not prevent you from reporting a defect that becomes apparent after opening.
Damaged, Defective, Incorrect, or Missing Products
If there is a problem with your order, we will review the information you provide and explain the next steps.
Depending on the issue and applicable rights, a resolution may include supplying missing products, replacing affected items, or issuing a refund. An account credit may be offered with your agreement.
Keep affected products and packaging available for inspection where safe. Do not send leaking, broken, or potentially unsafe products back without instructions from our team.
Products Not Eligible for Change-of-Mind Returns
We do not accept change-of-mind returns for:
- Perishable products.
- Custom or special-order products.
- Sale items or gift cards.
- Opened or used beverages.
- Products damaged or altered after delivery through improper storage or handling.
These exclusions do not prevent claims involving products that arrived damaged, defective, incorrect, or otherwise failed to meet the order, or limit rights provided by applicable law.
If you are unsure whether a product is eligible for return, contact us before ordering.
Approved Returns
If your return is approved, we will provide instructions explaining how and where to return the products, including a return shipping label where applicable.
Please follow those instructions rather than sending products back or handing them to a delivery driver without prior authorization.
We will explain any applicable return arrangements and charges before you proceed. This approval process does not limit rights available under applicable law.
Exchanges
Contact us if you would like a different product or flavor. We will confirm whether the original products qualify for return and whether the requested replacement is available.
An exchange may require an approved return followed by a separate order. Any price difference will be explained before the replacement order is confirmed.
Refunds
Once returned products have been received and inspected, or we have confirmed that a physical return is unnecessary, we will notify you whether your refund is approved.
Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the funds.
Where an account credit is agreed instead, we will confirm the amount and its application in writing. For an unpaid invoice, an approved adjustment will be reflected in the amount due.
If more than 15 business days have passed since refund approval and you have not received the funds, please email us.
Order Changes and Cancellations
If you need to change or cancel an order before delivery, contact us promptly. We will confirm what is possible based on its preparation and delivery status, in accordance with our Terms & Conditions.
Your Rights
This policy does not exclude or limit rights or remedies available under applicable law.
Contact Us
For return requests, delivery issues, or refund questions, email: